Get more from your processes

Processes are vehicles for safe, reliable and good quality products & services. Processes are strategic tools that reduce costs by minimizing waste and errors and increasing productivity apart from a good customer experience every time. Processes help companies to access new markets without compromising , level the playing field for newer businesses & products and facilitate free and fair expansion

If we need to start evaluating processes in an organisation , we will follow these 10 steps 

Step-1

Know who are your customers and what do they need . This may seem like a rather easy question to answer, but consider it carefully. Identifying and understanding the company's ultimate goal is crucial in setting its policies and processes.Sometimes your competitive edge can come out from this answer itself. 

Step 2

Examine all elements of the final product or service. This includes the quality & effectiveness of your work. 

Step 3

Identify Critical variables & Identify which steps of the process are more crucial than others.Identify which steps may be streamlined or even eliminated

Step 4

Test and determine how well the process adapts to variations. Nothing in life is perfect, and there will always be unknown factors out there waiting to throw you off track. A process that can adapt to and accommodate these unforeseen variations is more likely to be successful than one with more rigid guidelines that do not allow for change.

Step 5

Survey the people involved in the process.Administer anonymous questionnaires for a first-hand perspective on how the process work

Step 6

Observe individuals and how their roles affect the process. Speak with employees

Step 7

Prioritize improvements in line with the sponsors needs

Step 8 

Celebrate success with positive results on your return on investment  

We have years of experience in transforming Processes.We will love to partner with your to co-create a road-map for Process Transformation.We understand that  Business Outcomes are all about creating shared value through the required Customer Experience which needs capable people and good processes and procedures.

Read more about how we can Partner for Process Transformation